- 22+ years of experience in handling Customer Service
- Understanding the Customer point of view
Strong Analytical Skill
- providing inputs to the Client for Product/Process re-engineering or new product development
- Good experience in Feedback Analysis and MIS reporting with action plans
Standards of Operations
- SOPS are studied and adhered to without fail
- Quality process is in place and audits done as per internal process
- SLAs are driven to create benchmarks
- Can implement Client SOPs and Quality measures without any gap
28 seat capacity expandable to required size in veryshort turnaround time of 30 days
Enabled with Hardware like Servers, switches, routersand networked systems with internet connectivity and software
Recruitment of Team and Procurement of SoftwareApplications based on Client requirement within a short span of 28 days
360° approach
- Untiring follow-up with Client Team for resolutions andactionable
Technology driven approach
- Has efficient Call Centre Solution (Manual or Autodialling, OBD & ACD) with Recording facility and withall slices of reports as required
- Has access to smart office solutions to handle inboundcalls at Client Desk
- Experienced team with Good communication skills tohandle Email desk
